Nowadays messaging ChatBots are becoming more and more popular. Artificial intelligence(AI) and natural language Processing (NLP) advancements are further encouraging businesses to leverage chat bot capabilities.
Gizmeon has developed various ChatBots for the businesses and integrate over various channels including Facebook, Web/Mobile Apps, etc. We have developed Chatbots for some of the leading businesses and e-Commerce platforms. Gizmeon already developed a ChatBot platform which enables us to quickly develop and deploy a cost-effective ChatBot in a very short time.
Key highlights of our ChatBot integration:
- Unique Bot designs to ensure bot stands out from others
- AI /NLP integration to give a smooth conversation experience to users
- Our deep knowledge on ChatBot helping us to leverage all possibilities chat bot offers
- Leveraging of our analytics and Big Data learning experience, we are able to provide a continuous improvement cycle to bots (Gizmeon Big Data)
- Integration with various advertising channels and leveraging our analytics-driven digital advertising platform interbeeps.
What is a ChatBot?
ChatBot development according to Gartner By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human (Ref:Gartner Report).
ChatBots provides an automated human-like conversation capability with the help of Artificial Intelligence and Natural Language Processing. Using ChatBots businesses can interact with customers and answer customer queries and complete multiple business transactions without human interaction.
How ChatBot can help your businesses
Below are some of the sample use cases to understand ChatBot further
- Assume a customer wants to order a pizza from a local store which he used to buy regularly. Instead of calling them, Going through Website, Mobile app – He can simply send a message – “Hi Buddy, Please send me a pepperoni regular pizza” via a ChatBot of the restaurant. ChatBots can take the order and respond back “it will be delivered in 30 minutes”. As the system has knowledge about the customer, address, etc for regular customers bot can automatically process the order.
- Uber, Dominos has already started taking bookings using facebook bot.
- Information sharing, Employee collaboration, etc
- Customer support – Customer support is another area of businesses that can leverage chat bot capabilities
Facebook Messenger ChatBot Development
Facebook offers Facebook ChatBot option to businesses to interact with customers. With 1.2 billion monthly users Facebook Messenger Facebook chat bot offers a great channel to enterprises to interact with customers. Facebook messenger platform has many capabilities to customize chatbot and provide a unique experience to customers.
Facebook continues bringing new capabilities in every release and considers ChatBot as one of its key strategic platforms.
If you want to develop a custom chat bot for your business please contact us at email@example.com.